Refund Policy – Arct1cStore
Last Updated: 08/04/2026 (Wednesday)
At Arct1cStore, we provide digital products. Due to the nature of these products, all sales are generally final. Please read this policy carefully before making a purchase.
1. No Refunds (General Rule)
All purchases are non-refundable and non-exchangeable once the product has been successfully delivered.
Because digital goods cannot be returned, we do not offer refunds for:
- Change of mind
- Accidental purchases
- Lack of knowledge about the product
- Failure to read product descriptions
2. Eligible Refund Cases
Refunds may only be considered under the following conditions:
- Non-Delivery
If you did not receive your product after purchase. - Invalid Product at Delivery
If the account or product is proven to be not working or invalid at the time of delivery.
3. Refund Requirements
To qualify for a refund:
- You must contact us within 24 hours of purchase
- You must provide valid proof, such as:
- Screenshots or video evidence
- Order details
- The issue must be verified by our support team
Failure to provide sufficient proof may result in denial of the refund request.
4. Non-Refundable Situations
We do not issue refunds for:
- Accounts that become banned, suspended, or changed after delivery
- Loss of access due to:
- Failure to secure the account
- Email/password changes not completed
- Violations of third-party platform rules (e.g., game servers)
- Delays caused by incorrect information provided by the customer
5. Chargebacks & Disputes
By purchasing from Arct1cStore, you agree not to initiate chargebacks or payment disputes after receiving your product.
Any fraudulent chargeback will result in:
- Permanent ban from the store
- Blacklisting
- Submission of evidence to payment providers
6. Processing Refunds
If a refund is approved:
- It will be issued via the original payment method
- Processing time may vary depending on the payment provider
- In some cases, a replacement product may be offered instead of a refund
7. Contact Support
To request a refund, please contact us through a support ticket with your order details and proof.